Benjamin Matthews Estate Agents is trading name on Ben Matthews Online Ltd and takes your privacy seriously. We are registered with the Information Commissioner’s Office and act within the guidelines of the General Data Protection Regulations (GDPR).
What information we collect
The information we collect in order for us to respond to your requirements in buying, selling or renting a property so that we can register you and hold your details on file are your name, address, telephone number and email address. If you are purchasing a property it is also useful for us to know if you are selling your property and whether you have finance in place. We will not share this information with any third parties without your prior consent.
IP addresses and cookies. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
They enable us:
a. to estimate our audience size and usage pattern
b. to store information about your preferences, and so allow us to customise our site according to your individual interests
c. to speed up your searches
d. to recognise you when you return to our site.
How we receive the information
The information which we hold will be supplied by you to us, either directly by telephone, in person by visiting one of our branches or by email or through our website, or indirectly via property portals such as Rightmove and Zoopla.
How we use your data and who we share it with
We use your personal information for the purposes of selling or renting your property, or to find you a new home. If you are looking to buy or rent, we will match you to suitable properties and send you details of properties which may meet your requirements.
Your details will be kept within Benjamin Matthews until such a time as you ask for them to be removed, or we decide that, in the absence of any response, they should be removed. Your details will not be sold or otherwise disposed of to any third party, except where we are legally obliged to do so.
How secure are your details?
When you register your details, we will take all reasonable care to keep these details secure and free from unauthorised access. The data we collect from you is stored on servers which are hosted in a secure location.
Removing or changing your information
We will retain your personal information for as long as it is needed to provide the service you require. If at any time you wish your personal data to be amended or removed from our database, either temporarily or permanently, please email firstname.lastname@example.org or write to Ben Matthews, 36 Ticehurst Road, London SE23 2TJ. Please note if you have bought, sold or rented through us we may need to retain your data for legal, tax or regulatory reasons.